American Express Lounge, Mexico City

1.0
#144 of 174 in Transportation in Mexico
American Express Lounge is located in Mexico City. Add American Express Lounge and other attractions to your Mexico City trip itinerary using our Mexico City road trip site .
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American Express Lounge Reviews
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TripAdvisor Traveler Rating 3.0
67 reviews
TripAdvisor
  • Unfortunately, this lounge is not the best. Some of their staff look miserable and makes me don't want to even say hi. Gosh is Amex aware of this? 1 Food is good. 2 Staff not approachable 3 Service wi...  more »
  • Last Thursday, May 30 in the morning we climbed the various stairs that you have to go to get to the living room, at the foot of the second of them a very friendly gentleman invited us to follow the second floor to move to the living room. Arriving there we found a long line of about 15 people, after a while a gentleman came out to say that the room was full, that there was no room. Regrettable because: 1. they do not have sufficient capacity; 2. We had to go up two floors at foot to find out that there was no person inviting them to the living room, what they should have done is warn that there was no space; 3. A relative wait in line for us - after a while - to come out and say to leave! As a precurrent, on my previous trip, in the month of April, it turns out that THE BATHROOMS DID NOT WORK! amazing but to go to the nearest bathroom you had to go down 2 or 3 floors (depends on which living room you will find since the room, has 2 floors). On the menu, very limited breakfast options, wanted to make it so sophisticated that there is not even the basics. Regrettable how the quality in the service that once distinguished them from others has been lost. American Express' prestige by the floors and lounge of Terminal 2, even more!
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