Turitransmerida Tour Operator & DMC, Merida

2.8
#29 of 36 in Tours in Merida
Turitransmerida Tour Operator & DMC is located in Merida. To visit Turitransmerida Tour Operator & DMC on your trip to Merida, use our Merida online vacation planner .
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Turitransmerida Tour Operator & DMC Reviews
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TripAdvisor Traveler Rating 3.5
25 reviews
Google
4.0
TripAdvisor
  • I found Turitransmerida via Lonely planet. Took the Ruta Puuc tour, which included caves, two ruins and a light show. I took the tour because I wanted a guide for Uxmal, and the convenience if transpo...  more »
  • Myself and my partner had booked this tour when arriving in Merida, 3 days in advance. We received our confirmation email with pick up time and place and were really looking forward to the trip. On the morning of the trip, 1 hour and 20 mins prior to departure time we received a phone call to our hotel room informing us that not enough people had booked on to the trip therefore it would be cancelled. Understandably we were quite frustrated 1) that we were not informed any earlier than this as we could've organised another trip and 2) because informed they informed they us so late we were technically no longer entitled to a full refund. Due to our frustrations the travel agent said he would check other agencies and whether we could join their trips the same day. We were unable to rearrange as we were leaving for Mexico City the following day. We then received another phone call an hour later to inform us that the trip would definitely be cancelled and there were no other trips for us to join. He then offered us a trip for the afternoon to Uxmal to visit the ruins and have dinner however we were not happy to do this as we had planned to be in the National park enjoying the wildlife and scenery (and mostly to see the flamingos). Not have we been incredibly disappointed by the trip being cancelled but the refund process has been extremely challenging. When clicking cancel on the Viator website you are given a drop down menu of reasons for cancelling. The only appropriate reason for our trip being cancelled is "tour operator asked me to cancel". Albeit this is correct it then does not leave any room for comments as to why they asked us to cancel and any room for negotiation when requesting a full refund. All it says is we have to pay 100% of the cancellation fee. All in all we are disappointed with this company and their lack of communication, organization and customer service when it comes to recast. We understand that late cancellations are costly and frustrating however when it is not the fault of the customer there should be more leeway to receiving a full refund. Thank you so much for ruining our day!
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Google
  • Manuel and the staff at Turitransmerida Tour Operator & DMC made our recent trip to the Yucatan Peninsula perfect! We felt so safe and well taken care of. Manuel even showed up at some of our events to be certain we were enjoying ourselves. The hotels and restaurants as well as the excursions he coordinated were just as I expected and better than expected in many instances.
  • Very good people who work at this company. Gerardo was full of info. I would definitely do something through this company again.
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