Lomas Travel Reviews
We vacationed at ElDorado Royale. Our friend Paco was excellent in assisting us with our excursions. He also set up. Private transportation to to friends in Cancun. Our driver, Sergio Santana, is the ... more »
I cannot fault the service we received. He was very friendly and made us feel at ease. Loved the truck too! more »
Had a fishing trip scheduled for today. Lomas provides the transport and was scheduled to pick me up at 740. The trip was cancelled due to choppy waters. Fishing company communicated to Lomas that the my trip was cancelled. I waited at the pick up site for Lomas. When the driver was late (742 am) I called Lomas and was reassured that the driver was on his way. I called back at 815 thinking I was at the wrong site (I was at the correct site). They then told me that the trip was cancelled and that I would need to meet their company rep about a refund on site at a different hour. When a transfer is cancelled they should communicate that. Seemed disorganized given that the first call I was told the driver was en route. Also - impossible to find at the resort and no one at the resort knew where to tell me to look for them. Nice cars, nice drivers but logistics are extremely poor. Everything else on our trip was perfect.
Where to begin....... How about almost getting stuck in Mexico because Sergio decided not to engage us for over an hour. Another "rep" asked for our names told us our driver was on the way at 1235. 1235 came and went with no site of the driver. I asked Sergio is told me it was still early. 1300 rolls around and Lomas trucks refuse to take us to the airport. Sergio them refuses to help us find a driver because we were too upset about possibly missing our flights. We ended up having to take a taxi back to the airport because the Sergio instructed the driver with begged to let us on a shuttle to make us wait. Ridiculously rude and completely unprofessional. If you want your stay at $5000 luxury resorts ruined, then this is the company for you. If you want a stress free experience, then choose another travel company.
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