Delphinus Punta Cancun Reviews
Our hosts at Delphinus were remarkable. Welcoming, knowledgeable and accommodating. The resort was absolutely beautiful, the food was delicious, the surroundings were breathtaking. Our... more »
This place is a total scam. You have to be careful which trainer you get if you have a young kid as they discourage and frighten the kids. And then it takes forever to do the swim and afterwards they.... more »
The service was great as well as the experience. However, it was extremely expensive. We spent almost $1000 for an hour private session with pictures. The pictures were $300. So over priced!!! Watch out. Make sure to bring your own phone for pictures and video. If they don’t let you bring your phone to take your own pictures and video, swim with the dolphins in Hawaii instead.
The facility itself is very nice. The staff that works directly with the dolphins are very professional and knowledgeable. The personal encounter with the dolphin's itself is worth the price of admission. However, as a business owner, I find their business practices very unethical. They will not allow any type device in to take any pictures or videos. Instead, they have cameramen following you around to take pictures and videos during the encounter. If the pictures and videos were offered at a reasonable price at the end I would find the experience overall great and highly recommend it. However, they try to sell you on an excessively expensive package at the end. After trying to negotiate they will drop the price in half immediately(leaving the price in the hundreds still, too expensive) . Their business plan is to gouge a customer by holding any proprietary documention of a great experience hostage unless a ransom of a price is paid. PS, I saw the owners response to a review earlier stating that some of the fees they charge were given to a conservation organization. Saying "a percentage of the profits go to a conservation program" could be .001% If you're going to try to use that excuse to justify excessive prices, at least be transparent as to how much of the money goes to this organization. Otherwise it is just an unverifiable and dubious claim put forth by a company with unethical business practices.
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