Cinepolis Puerto Cancun, Cancun

2.3
#14 of 20 in Fun & Games in Cancun
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Cinepolis Puerto Cancun Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 2.0
19 reviews
Google
4.5
TripAdvisor
  • Clean and well kept cinema. Not nearly as busy as the other cinemas in cancun. Nice variety of eats as well.  more »
  • Yesterday I had the worst experience of so many visits that I had in cinepolis vip Puerto Cancun, my film started 4pm plus ads like 4:20pm at that time i ordered before the film started, it was 5pm and still they didn't take the order, I pressed the attendance button and no one came, so I had to get up from my seat and approach a person who was standing at the entrance to the room and ask what was going on with my order, 10min passed and there came a lady called yamite yamite altanera attitude, arrogant and looks very small educa said "I was sent to take the order" I answered, "what do you do here" was all that gave me time, she got up and left me with the word in the mouth, I called her several times miss, miss! I went after her because I wanted to explain to her that I had already ordered! that that's what I needed my order, not to order! I left the room behind her!!!!! and she kept ignoring me, until I asked one of her classmates what the girl was called, was it then that she went back to where I was, and with an aggressive tone and challenger told me, what does she want? don't yell at me! when I wasn't even yelling at him, at that moment I was upset and demanded to talk to a manager, I went back to my seat waiting for the movie to end, they took my order at last!! 5:20pm and when I left, I expected the manager to attend, a boy named isaias arrived who was supposedly in charge, explained what happened and told her how rude yaritza had been, I told her to call her to apologize, it was for her, and what happened was i Unbelievable, the girl this worst return of hysterical, maybe the poor thing was frustrated by that job she has and doesn't like, she has to vent that way, I came, I was sitting and she stood in front of me, she said "she has something to tell me" because I'm not going to ask her for a apologetic "in a retrating tone!!!!!!! I can't believe it! in front of the alleged manager!!!! Terrible!!! If you're in customer service you can't do that!! Never!!! you're not allowed, you're fired at any job!!!! because they did nothing, at that moment I was already very upset, coincidentally... I was passing the hrds daysi and explained the situation, tells me that the lady this if she has a very difficult character!!!! who would talk to her..... Oh, well!!! human resources! and to finish the cherry on the cake, the manager finally arrives!!!!!! Mr. Calixto, to tell me that his sincere apologies from him for what happened, but that his employee's despot would not come to apologise that they took care of his employees!!! and customers??? even having a witness present as Mrs. Yaritza had spoken to me!!!!!! they don't care... that's what happened, I have the membership of super fanatic because I love going to the movies, plus the VIP and it was really disappointing the treatment for the customer, amazing!!! I hope this is read by someone who has the vision and leadership of what is really treatment and customer service...
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Google
  • VIP seats are comfortable, but food service still need improvements. I asked my food to be served at my seat and 15 min later I had to go out the room and ask the cashier for it.
  • Very nice cinema, nice staff but had some problems with the ticket mashine.
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