Arenas spa, Cancun

3.9
#8 of 33 in Spas in Cancun
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Arenas spa Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
143 reviews
Google
4.3
TripAdvisor
  • Location: It's a short BUS ride from the Emporio Hotel 1.5mi. The place is easy to find across from the Ritz-Carlton Hotel. Staff: The woman at the front desk spoke English and Spanish and...  more »
  • My husband had a massage here and loved it. He walked from the JW and was really impressed by the service. The thought the building and lobby were very nice.  more »
Google
  • The day I did the massage, the lady took off my Expensive necklace and left it on the massage table, and after we finished, I couldn’t find my necklace. The managers refused to take responsibility of this incident, and after much communication, they promised me a free massage, they wrote it on a voucher and delivered to the front desk of hotel emporio. I only to find out that they completely failed their promise 15 minutes ago. On the voucher, they changed the agreed free massage to 50% off, as I was in a rush to go to airport, I really didn’t have the time to correct it there, until I’m back from my trip and reached out to them about the issue. Never heard back from them again. Really disappointed with the company how they handle the incident, it says a lot about their character.
  • Recommend Eduardo for great service.

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