Always Diving & Water Sports, Cancun

4.7
#30 of 135 in Wildlife in Cancun
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Always Diving & Water Sports Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 5.0
299 reviews
Google
4.5
TripAdvisor
  • We went on a three cenote dive with Alvaro, including angelita and car wash. Both of us are relative newbies. Alvaro came recommended through a Mexican friend who dives a lot with him so I had confide...  more »
  • I contacted Alvaro to arrange a dive with my husband for his birthday. He offered me two dives on the same day, one on a wreck and the other on a coral reef. On D-Day, it turned out that Alvaro's boat broke down and that he had rented one for our dive. Once at sea, the sea was horribly rough, making the journey very unpleasant. The conditions were such that we gave up diving on the wreckage. My heart was so sick that I was ready to go home without diving. But Alvaro made it clear to us that he had to rent the boat for our dive because his was broken, that he had therefore incurred costs, and that he did not intend to return without diving (and thus risks claiming a refund). So we were content with the diving on the coral reef, which turned out to be nice, but with a lot of current and a raging sea. Unfortunately, I have the feeling that Alvaro preferred, to get back to his expenses, to make us dive into bad conditions, rather than offer to dive another day. (He didn't even try to find out if it was possible when we talked about the dive the morning) However, in my opinion, as a professional, he clearly should have postponed our dive in view of the terrible weather. Once ashore, at no time did he offer us a discount, when we did one less dive than expected and I felt sick as a dog after sailing in awful conditions. He simply offered to send us pictures, which we still haven't received! I didn't want to make a fuss and just wanted to go home after being so bad at sea. But 3 days later, I still have a bitter taste and I'm really disappointed that our only dive in Mexico was with Alvaro. We had no security briefing set sad lying in its abominable weather conditions. So I didn't feel safe and also feel like I was mistaken for a pigeon, paying full fare for a single dive, without having received the promised photos either. Bad experience, then. To avoid.
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  • Alvaro will not just be your dive guide but also your friend. He does a great job of personalizing the dives that you would like to perform and proves to be very flixible. I cannot reccomend anyone else like Alvaro and his team at Always Diving.
  • I stupidly invested $50,000USD With this company, and have yet to be paid back in full. Please be cautious when dealing with this crook.
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